At BuyLETT, we are committed to providing high-quality products and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which we accept refund requests for damaged items.
If you have any questions or require assistance regarding our refund policy, please contact us at buylett.store@gmail.com.
Refund Eligibility
Refunds are only available for products that arrive in a damaged condition. To qualify for a refund:
- You must report the damage within 7 days of receiving your order.
- The product must be unused and in its original packaging.
- You must provide proof of damage (photos or videos).
Refund Process
To request a refund for a damaged item, please follow these steps:
- Contact Us:
Send an email to buylett.store@gmail.com within 7 days of receiving the product. Include:- Your order number.
- A description of the damage.
- Photos or videos clearly showing the damage.
- Review and Approval:
Our team will review your request and verify the damage. Once approved, we will notify you via email. - Refund Issuance:
Approved refunds will be processed within 5-7 business days and issued to the original payment method.
Non-Refundable Situations
Refunds will not be provided in the following cases:
- Damage caused by misuse, accidents, or unauthorized modifications.
- Requests made after the 7-day eligibility period.
- Products without sufficient proof of damage.
Shipping Costs
Shipping costs are non-refundable. In the case of approved refunds, the refund amount will only cover the price of the damaged product.
Contact Us
For any questions or concerns about our refund policy, please reach out to us at:
Email: buylett.store@gmail.com
Website: https://buylett.com/
Thank you for shopping with BuyLETT. We value your trust and are dedicated to ensuring your satisfaction.
